AIRLINE AND RAIL

Crisis and Disaster Preparedness

In the rapidly evolving, unstable environment of a crisis, how well you respond depends on how well you’ve prepared. Often there is only one chance to get it right.


NavAid understands that an effective response is one that is immediate, coordinated and compassionate. We prepare companies to respond to crises, focusing not just on what to do, but on why it matters. We address the full preparedness cycle with an emphasis on the service delivery process, because whether it’s your employees or your customers and their families, people are at the heart of every response.

Airline and Passenger Rail 

Emergency Response Program Assessment 

Our review of your existing emergency response program balances real world-needs with operational requirements. Grounded in research and informed by extensive first-hand experience, our team will evaluate all facets of your program’s effectiveness and recommend specific steps and strategies for improvement.

Emergency Response and Family Assistance Plan Development 

NavAid’s plans are customized to your business. We develop and document procedures with an eye to your operating environment, customer base, company culture and resources. Checklists and processes will be clear, streamlined, and integrated, preparing you to meet the needs of your customers and their families during crisis. We also know that an effective response relies on strong relationships with government agencies, insurers, airports, service providers, and others across the industry. NavAid helps you engage the right stakeholders and ask the right questions, cultivating the strong partnerships your program needs.

360 Communications Review 

To be credible, messaging must be consistent. If messages -- whether direct or indirect -- are inconsistent or in conflict, it erodes employee, customer, and public trust and can send a well-intended family assistance response off-course.

 

NavAid understands the many complex facets of family assistance messaging. Our 360 Communications Review  evaluates the themes and threads running through your program documents. We help ensure the message you’re sending is consistent and aligned with your organizational values and priorities.

Training 

NavAid’s dynamic, interactive and contextualized training deepens knowledge and builds confidence. We design and facilitate training for executives, command center staff, stations, telephone enquiry centers, family assistance teams, and others. Course materials are tailored to meet your company’s needs, objectives, and the realities of your operating environment.

  • Crisis Response Basics

  • Beyond Checklists: Strategic Crisis Leadership

  • Face to Face with Families: Briefings and More

  • Communication and Messaging

  • Front-Line Family Assistance

  • Family Assistance Center Operations

  • Making a Notification

  • Special Assistance Teams

Please click here to download our training offerings. 

Exercises and Drills

NavAid’s exercises focus on companies' human response to disaster, both in the initial hours and in the weeks that follow. From tabletop discussions to full-scale simulations, we design and facilitate customized exercises for company leadership, front line staff, phone centers, Family Assistance Center teams, Special Assistance Teams, and others.

NavAid designs solutions customized for your operation and culture, 

                                                                                                 grounded in priorities,  

                                                                                                                                putting people first.

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